Who are we?
Oh!Poppyseed™ is awesome. Well, that and we are also an online store that supplies plant-based products to you, the peeps who make us awesome.
Agreement of Sale
An agreement of sale between Oh!Poppyseed™ and a customer is only valid once payment has been made and we receive proof of payment. I.e. until the cash is in our account, all goods remain the property of Oh!Poppyseed™.
Subject to availability and receipt of payment, orders will be processed within one week.
All orders are dispatched via a courier service and therefore may be subject to delays that are outside of our control (we know, we aren’t all-powerful, unfortunately). A delivery being delayed is not grounds for return or refund.
You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address that you provided signed for the delivery.
Return and Refunds Policy
The provision of goods and services by Oh!Poppyseed™ is subject to availability. In cases of unavailability, we’ll will contact you and let you know of alternative options.
An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by Oh!Poppyseed™.
If a product is damaged or broken when you receive it, you must inform Oh!Poppyseed™ within one working day of receiving it with proof of the break or damage. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.
Because we want you to live a joyful life™, all products are sold with a 7 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason for your dissatisfaction. If the product is in its original sealed state we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and, if it is in its original sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, we will pass your feedback onto the supplier of the product (if Oh!Poppyseed™ is not the supplier). The supplier's remedy is then up to their own discretion and Oh!Poppyseed™ itself will not be held responsible for issuing a refund.
If you receive the wrong product you must contact Oh!Poppyseed™ (or the relevant supplier, where applicable) within one working day. We will check our system to see where the screw up happened. If there was a screw up and it was our fault, we will arrange to swap the 'wrong' product for the one actually ordered on our account. And we will duly punish our supply chain team for their grievous error by making them sing Justin Bieber songs in the canteen during lunchtime.
Oh!Poppyseed™ shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). If you are keen to read the whole Act, check it out here.
Oh!Poppyseed™ respects your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be pimped out in any way, including being sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us at firstname.lastname@example.org.
Payment Options Accepted
Payment may be made via Visa and MasterCard credit cards and Snapscan.
Credit Card Acquiring and Security
Credit card transactions will be acquired for Oh!Poppyseed™ via PayFast who use the strictest forms of encryption. For more detail on PayFast visit their website here.
Customer Details Separate from Card Details
Customer details will be stored by Oh!Poppyseed™ separately from card details which are entered by the customer on the PayFast secure payment terminal. For more detail on PayFast visit their website here.
Merchant Outlet Country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).
Oh!Poppyseed™ takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution relating to the online transaction process and delivery of goods.
We believe that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers, the environment or our fellow earthlings. However, due to the possibility of human and technical error, Oh!Poppyseed™ accepts no responsibility for the accuracy or completeness of information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. We therefore advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products.
Use of the Website
This site may be used by customers to browse the content and products, check out our super-informative blog and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.
Country of Domicile
This website is governed by the laws of South Africa and Oh!Poppyseed™ chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: PO Box 92692, Norwood, 2117.
Oh!Poppyseed™ may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by OhPoppyseed (Pty) Ltd based in South Africa.
Our contact deets
Telephone: +27 74 011 0111